No products may be returned without prior approval from the staff at Cocoon Nutrition. The only products that can be returned for a refund are those recently purchased, unopened and or defective with a prior approval from Cocoon Nutrition. The only exception is Chrysalis which comes with a 60 day money back guarantee. Please use the entire bottle of Chrysalis, if the results are unsatisfactory please return the empty bottle with your full name and telephone number for a refund. This guarantee is only for a single bottle or the first bottle used. Please call us to notify us of your return and include a note with your return stating you name and contact information.